Install the fresh copy of your Norton product. NIS - NAV - N360 Standard - N360 Premier - Remove your Norton product using Programs and Features (Add/Remove Programs if you are using XP) - do not run the NRT as you'll want to keep your Identitiy Safe and other settings. Please do the following in the order I list:ĭownload a fresh copy of Firefox 19.0.2 from here: ĭownload a fresh copy of your Norton product from here: You should not lose it during the procedure - but please export it as a precautionary measure. It is highly recommended you export your ID Safe data prior to starting this procedure. Do not add any addtional steps such as running the Norton Removal Tool, as that may cause you to lose your ID Safe, customised settings and will also remove any other Norton programs you may happen to have installed. Following the exact procedure that follows has produced the desired results of the NTB appearing in FF. This is a situation I have come across before in NIS, N360 and NSS with previous FF upgrades. Did you see under FF->View->Toolbars? Did you see Norton toolbar in FF19 before upgrading to 19.0.2?Ĭould you provide product version to know more about the issue?

It means that your Norton toolbar functionalities are working fine and just a toolbar display issue. We have released a FF19 patch for Norton toolbar, that will work for minor update of FF19 like FF19.0.x etc.Īs you said, identitysafe infobar appears, if you visit a saved login pages. What has Symantec/Norton done now and when will it be fixed? (Also after this update I noticed my NIS2012 scans are no longer detecting/removing cookies). The toolbar is not in the list of toolbars, though if I surf to a page that requires a login the Identysafe bar appears at the top of the window to provide passwords and ID Cards. Live update installed 9 updates (and 2 more a little later on) and now the Norton Toolbar is missing in Firefox 19 (and also just to see if it had any affect I allowed Firefox to update to 19.0.2). I manually ran Liveupdate after 'waking' my PC from sleep this morning.

Firefox saved logins missing